I live in Mililani and wanted to get federal income tax forms. I called the 1-800 number for the Postal Service (a couple of weeks ago) and explained to a woman I just wanted to know if either of the two post offices in Mililani had those forms. She said she couldn't patch me through to those post offices, so I asked her if those places had the forms. She said they should. Well, I spent a half-hour driving to both stations only to find out they both didn't have it! This infuriated me. What kind of public service is this? Be specific when writing
complaint to Post OfficeYours was just another in the continuing saga of postal officials trying to get the kinks out of their new centralized information system. First of all, the woman should have connected you to the Mililani stations, said Lynne Moore, director of consumer affairs and complaints in Hawaii.
Second, she should not have told you that the post offices carried the IRS forms "because that kind of information is not in their data base."
In other words, she really didn't know.
Third, not all post offices carry the forms, and supplies are limited, Moore said.
Next time you feel you aren't getting through to whoever answers the 1-800 number, ask to speak to a supervisor, she said.
Asked if there was a complaint number people could call, Moore said it's better to fill out a consumer service card available at every post office.
The cards end up in her office.
"If it's a specific issue, we will address it," Moore said.
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